Support

Get unstuck and get back to work.

Find the basics below, or email us when you need help with an account, sync, billing, or a browser-specific issue.

Getting started

Install the extension, create a Passa account, and choose a strong master password. Your vault is created locally in the browser.

Sync and restore

Connect your own Google Drive or Dropbox account from Settings. On another browser, sign in and sync the encrypted vault file from the same provider.

Locked out?

Passa cannot recover a forgotten master password. Keep your recovery approach safe and export an encrypted backup while your vault is unlocked.

Before contacting us

Please do not send passwords or vault files.

Tell us your browser, extension version, and what you expected to happen. Passa support will never need your master password or the contents of your vault.